TERMS AND CONDITIONS
The following conditions apply to the courses and swimming lessons at Swim in Balance®:
1. Payment of the course or tuition fee is made before the relevant course or private lesson starts.
2. Registration for a group course, workshop, Flow Membership, duo or trio lesson means the student pays the full course fee. Cancellation after registration is not possible. It is the student's responsibility to determine how many lessons they attend. Illness or absence does not result in a reduction of the course fee. Lessons can be made up after consultation with Swim in Balance® within the same lesson block, if there is room in another group. A maximum of two of the six lessons may be made up on a different date within a lesson block. Make-up lessons are not guaranteed, but it is usually possible to find an alternative.
3. Cancellation or rescheduling of booked practice hours is not possible. Book another practice hour (10,00 euros) again if you are unable to attend.
4. Private lessons can be rescheduled up to a week in advance. In case of cancellation or rescheduling of a lesson less than a week in advance, a payment of 50% of the tuition fee applies and in the event of less than 48 hours in advance, a payment of 100% of the tuition fee applies.
5. Illness or absence at open water workshops and day workshops will not result in a reduction of the registration fee. Participation in workshops cannot be converted or exchanged. You can pass on your participation to someone else.
6. If courses or lessons cannot take place due to unforeseen circumstances on our part, your order remains valid and we will arrange an alternative schedule. If lessons cannot take place due to force majeure, such as very extreme weather conditions (code red) or the unexpected closure of the swimming pool in question, your lesson will unfortunately be canceled.
7. If necessary, Swim in Balance® can adjust the teaching conditions such as the location or teaching time of a course.
8. If you have medical complaints, you should consult your doctor in advance whether participation in a swimming course is advisable. Swim in Balance® is not responsible for injuries or any physical harm you may sustain during a private lesson or course.
9. Course dates continue as usual during some school holidays, with the exception of Christmas and New Year's Eve. See the dates on the course description for more information.
10. Please report your absence in advance by email, so that we can take this into account.
11. When purchasing swimming goggles during the lesson, a payment term of 1 week after the end of the lesson applies, to be paid via the digital payment link.
12. Courses, workshops, and swimming holidays will proceed if there are more than 4 registrations. If this number is not reached, an alternative will be found for the registered participants in consultation; you will receive a proposal. Your registration remains valid; refunds are not possible. The maximum number of students per course is 8 people. For all courses or workshops totaling 6 hours, an alternative of also 6 hours will be offered, possibly with a different time distribution than the first course.
13. At the end of a course or workshop, underwater videos of the participants are made for their own use, to learn from. This is sent to the entire group (maximum 8 people), it is not possible for us to send this to everyone personally. If you do not want this, you can indicate this to the teacher and no video will be made of you and therefore nothing will be shared with the other participants. We ask and trust the students not to share these videos. It is your own responsibility to download these videos within two weeks. After that, they will be deleted and cannot be requested again. We do not store them.
14. By booking a course or swimming holiday you expressly agree that the statutory reflection period of two weeks on this order is not valid. The right of withdrawal does not apply here, because it concerns 'services such as leisure activities' (Article 230p, Civil Code). Our business operations would become impossible if people still had 2 weeks after their registration to withdraw, while we reserve the swimming pools and teachers, etc.
15. If there is a thunderstorm during the open water courses or workshops, we are forced to temporarily interrupt the lesson until the storm has passed. This is the only weather condition where we go out of the water, because this is really dangerous.
16. Flow membership: The minimum duration is three months, after which it can be cancelled with one month's notice (Membership ends one month after the cancellation date, so you will continue to pay for one month after the date of your written cancellation). Booked swimming times (two per month) for the Membership can be rescheduled free of charge with more than 48 hours' notice, provided there is sufficient space in the other Membership hours that month. With less than 48 hours' notice, this is no longer possible, and your booked swimming time will count towards the two times per month you can choose.
